The use of this Website ( www.lunchattheritz.com ) is governed by the policies, terms, and conditions set forth below. Please read them carefully. Your use of this site, your placement of an order, or your submittal of any purchase order to Lunch at The Ritz Earwear, Inc. (hereinafter "Lunch at The Ritz", "us", or "we") indicates acceptance of these terms and conditions. These terms and conditions shall supersede any other terms or conditions included with any purchase order, whether or not signed by Lunch at The Ritz. Lunch at The Ritz reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy | New York State Sales Taxes | Payment Methods | Shipping Policy | Delivery Times and Requirements | Backordered Products | Cancellations | Returns Policy | Return Procedure | Refunds | Repair Policy

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation neither signifies our acceptance of your order nor constitutes confirmation of our offer to sell. Lunch at The Ritz reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lunch at The Ritz reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We reserve the right, if the product you order becomes unavailable, to notify you with an offer of another similar product if possible. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.
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New York State Sales Taxes

Lunch at The Ritz shall automatically charge and withhold the applicable New York State sales tax for orders to be delivered to addresses within New York State. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
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Payment Methods

Credit Cards-We accept the following major credit cards: Visa®, MasterCard®, Discover and American Express®. Please be sure to provide the exact billing address and telephone number that your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order, and possibly processing surcharges.

Money Orders, Cashier's Checks, Company Checks, and Personal Checks-We accept money orders, cashier's checks, personal checks, and company checks in U.S. dollars only. Orders are processed upon receipt of a money order or cashier's check. We cannot guarantee the availability of a product by the time funds clear or payment is received. We reserve the right to charge a fee on all returned checks.
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Shipping Policy

Lunch at The Ritz currently ships worldwide. Our preferred shipper both in the United States and internationally is the US Postal Service. USPS Priority Mail now offers an affordable option guaranteed to be delivered anywhere in the United States between 1-7 business days. For quicker shipping options we offer, at our customer’s request: FedEx Express Saver with a guaranteed delivery between 1-3 days; FedEx 2Day; and FedEx Standard Overnight. For P.O. Boxes we ship via the U.S. Postal Service. Please contact us if you would like to make other arrangements. Orders totaling over $250.00 will be shipped free of charge within the United States to the customer via USPS Priority Mail.
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Delivery Times and Requirements

All of our merchandise is shipped directly from our Saugerties, NY, USA studio. All shipments are subject to the Lunch at The Ritz stock availability. We do our best to keep our best sellers and the most popular designs in stock. While in-stock merchandise may take up to 2 to 3 days to process, we make every effort to ship products the same day your order is placed. However, please keep in mind that Lunch at The Ritz jewelry is manufactured by hand. When you order several types of products at once, they may be in different levels of production at the time of your order. Designs not in stock at the time of the initial shipment will be backordered, and may arrive at a later date. Once shipped from our studio, we reserve the right to charge a fee for any shipment that is refused. Lunch at The Ritz does not ship on Saturday or Sunday.
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Backordered Products

At Lunch at The Ritz we will gladly make for you any design that was ever in our line. There is no such thing as a “retired” item. We try to inventory our most popular styles, but it’s impossible to keep every item in stock. In the event that you order a design that is not in stock, we will special order it for you and let you know by phone or email of the backordered status of your order. Merchandise that has to be made to order can take 4 to 6 weeks to deliver. We will do our best to keep you apprised of delivery dates.
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Cancellations

Many of our products ship out the same day that you order them. Therefore, once an order has been processed, only backordered products may be cancelled. To request cancellation on backordered items, please call our Customer Service Department at 1-888-BY LUNCH (295-8624) or email us at customerservice@lunchattheritz.com.
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Returns Policy

At Lunch at The Ritz, we pride ourselves on our superior products and outstanding customer service. We want you to be happy with each purchase you make, and if that means replacing a best selling design, we'll gladly do it. Our policy on returns is simple. If a product you ordered arrives damaged or defective, or if you just don't like it, you have thirty (30) days from the date of the invoice to return it for an exchange or a full refund.
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Returns Procedure

Our customer service representatives make returning products through Lunch at The Ritz as easy as possible. In order to return any merchandise to us for either exchange or repair, please follow the following procedure: If you decide to return an item, simply call our Customer Service Department at 1-888-BY LUNCH (295-8624) (or email them at customerservice@lunchattheritz.com)
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Refunds

If you decide to return something within the thirty (30) days of the invoice, your refund will be issued after we get confirmation from our receiving department that your merchandise was received.
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Repair Policy

At Lunch at The Ritz our repair policy is simple:

We will repair any items that have been purchased directly from us through our web site or catalogs.

There are no authorized third party dealers of our merchandise. We do not repair any merchandise that has been purchased from an unauthorized third party dealer or auction site, such as eBay.

We take great care to deliver a perfect product to you, our customer. Any merchandise received damaged must be reported to us within twelve (30) days from the date on the invoice. Again, request a Return Authorization Number, and we will repair, or replace, these items in a timely manner at no cost to you.

Any repairs reported after this time will be repaired for a charge by our expert repair staff. Again, request a Return Authorization Number by mail, fax at 845-336-9991, phone at 1-888-BY LUNCH (295-8624), or email at customerservice@lunchattheritz.com before sending any merchandise back to us. We will send you a written price quote that must be signed before we begin the repair work. Kindly send us both earrings of a pair at all times, in the event that match up work is indicated.
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